FAQ

Q.1. When is the last day to register for Hajj?
Registration is based on first come, first serve basis. Based on previous experiences, most of our programs are usually sold out by the first two weeks of Ramadan and almost completely sold out just after Bairam time.

Q.2. When will the embassy start issuing Hajj visas & how long does the Hajj visa take?
The Saudi embassy starts issuing Hajj visas 2-3 weeks after Ramadan and for about 3-4 weeks. The Hajj visa issuance usually takes 2-3 days for early registrations and up to 1-2 weeks for late registrations.

Q.3. Can you guarantee a Hajj Visa?
If the registration is done early enough & the submitted documents are completed according to the set regulations, the travel agency can virtually (Insha’Allah) guarantee to get Hajj visas for its pilgrims.

Q.4. I will be traveling with my wife so what are the requirements for Hajj/Umrah Visa?
Please check the regular travel requirements under the Hajj / Umrah section on this website. Please note that you must submit a copy of your marriage certificate (please do not send original documents)

Q.5. I do not have a Mehrem (because I am a widow / divorced / not married). Can I still go to Hajj?
Only, if you are 45 years old or above and can provide the necessary documentations, then you can go to Hajj. The travel agency will act as your Mehrem.

Q.6. I have a valid tourist visa to Saudi Arabia for 5 years. Can I go to Hajj using this Visa?
No, tourist visas are not acceptable for Hajj. A special Hajj visa must be issued.

Q.7. Is it possible to have a stop over on the way to Hajj (or after Hajj) in the home country of the pilgrim?
Yes, it is possible. Extra fees might be charged for the stop over, depending on the airlines. Yet, it is advisable to join the pilgrimage group from the departure destination to avoid any issues/inconvenience upon arrival/landing in Saudi Arabia, not accompanying the travel agency’s group.

Q.8. What happens after making a reservation and paying the deposit?
Once a reservation is made & a deposit is paid, the pilgrim will be contacted by Dar Al Eiman’s sales representatives to advise him on the remaining information, needed to complete the rest of the reservation. After the reservation is completed, the pilgrim will receive a confirmation, a visa application, a list of the required visa documents and an invoice of the paid & remaining balances.

Q.9. What are the next steps after the pilgrim settles the remaining balance and required visa documents?
Dar El-Eiman will start the Hajj visa issuance process, which usually takes up to 2-3 weeks for the Saudi embassy to issue the visa. Once everything is completed, the pilgrim will receive a package with the day-by-day itinerary, passport with Hajj visa, identification card as well as Dar Al Eiman’s luggage tags to place on the luggage/s.

Q.10. In case of death in Saudi Arabia, what do you do?
The best thing for a Muslim is to be buried next to Prophet Mohamed and/or his companions. To execute this in case of death, the pilgrim must provide Dar Al Eiman with a prior written consent for burial in Saudi Arabia.

Q.11. Why do I need an identification card and special luggage tags?
The pilgrim must wear Dar Al Eiman’s identification card at all times. This is very important so that Dar Al Eiman’s representatives can recognize the pilgrim for any required assistance. The luggage tags are very important so the pilgrim’s luggage/s can be identified throughout the trip.

Q.12. What should the pilgrim take to Hajj?
We recommend that the pilgrim does not take too much luggage (one suit case per person). Comfortable & light clothes are needed due to Saudi Arabia’s weather. The travel agency sends a comprehensive reminder list to its pilgrims before departure to Saudi Arabia

Q.13. Can credit cards be used in Saudi Arabia?
Yes, major credit cards are acceptable in the airport, hotels, major shopping malls and jewellery shops in Saudi Arabia.

Q.14. How much cash should the pilgrim take?
Theft and pick pocketing are major problems during Hajj, so we recommend taking travellers cheques. The total amount of money (cash & travellers cheques) that the pilgrim needs depends on the following: If food is covered by the Hajj program or not – cash for emergency ($300-$500) - The amount of gifts that the pilgrim plans to purchase.

Q.15. Can the pilgrim go to Hajj if he/she is a new Muslim with a non-Islamic name?
Yes, he/she can. A copy of the "conversion to Islam" certificate and/or an official letter from the local Islamic center, attesting to the conversion to Islam, must be submitted to Dar Al Eiman.

Q.16. In case the pilgrims lost/misplace/cannot find their marriage certificate. Can they still go to Hajj?
Yes, they can. They must submit an official letter, certified by the local Islamic center, declaring that the couple is known to be "husband & wife".

Q.17. What is the distance between Makkah-Mina and Mina-Arafat?
The distance between Makkah & Mina is 8 kilometres (5 miles). The distance between Mina & Arafat is 14.4 kilometres (9 miles).